FAQ
Yes, once your design is set up you can re-order as many times as you like, placing your design on any garment, without paying the original set up costs again.
Can you originate my design for me?
Yes, we can work from your own artwork or simple text.
Yes, logo samples can be done free of charge, garment samples are charged at the normal rate.
Do I have to pay a set-up cost if I have already got the artwork?
Yes a set price of £20. To operate an embroidery machine your artwork has to be turned into one of several embroidery machine formats. This is a skilled job and is one of the main elements of high quality embroidery. This can be negotiated if ordering large quantities.
How much do original designs cost to set up?
It depends on your logo. It usually costs somewhere between £20 to set up an average design the first time you use it. Much cheaper than setting up for screen-printing. A more accurate cost can be given when we receive your design. This will include the above set up cost above.
I already have my design on disk; can you use it without charging a set up fee?
Yes, if it is in PES or DST embroidery formats.
I have got my own garments will you embroider them for me?
No, we only embroider or print garment that we supply
I only want the name of my Company on the garments - do I have to pay for a design set-up?
No, we do not charge a set up fee for standard text only designs.
COPYRIGHT: It is taken as implicit in the acceptance of all embroidery, printing and any other form of personalisation or decoration that the customer is either the copyright holder or the authorised user licensed by the copyright holder and that the customer will indemnify Industrial Workwear Limited in full against any claims for infringement that may arise.
Please make sure if you are using someone's logo that you have had permission from the Company or Person who owns it.
We have a lot of fonts and can also use fonts from places such as http://www.fontfreak.com, but allow time for us to trial the font first to see if we can embroider using the chosen font. If you have a logo and do have the font used available then please supply the font, this allows us to produce a better design as the digitising software would treat a picture different to an actual font.
What format should I send my artwork?
You can send your logo in either a JPG or EPS format (150dpi or higher), stating the size required for the overall design (width x height) in centimetres. You can send it by email if you like.
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