Returning Unwanted Items
Changed your mind? Not quite right? Don’t worry, we understand. You can return your online purchase up to 30 days from delivery.
If returning an item, please ensure that it is in its original packaging and all tags and labels are still attached and any paperwork is included in the package. In order for the return to be processed the item’s packaging will need to be in a resalable condition, so please open the items carefully when they are received.
Due to hygiene, safety or security reasons certain items, unless faulty, cannot be returned. These include, swimwear, underwear & hosiery.
Please Note – We cannot accept any returned item that has been decorated with logos or customised in any way. We offer a sample logo for your approval before we go ahead with adding any decoration for your peace of mind. If you have any queries about your order, please contact us so we can investigate further.
If you are unsure of your size, we offer a request a sample option for you to try for size and return before decorating.
Click the link to Parcelforce below and fill out the form in order to print your return delivery labels and drop it off at your local Post Office or Parcelforce depot.
To Validate the order please enter IWL as the order number, your order number can be added to the senders reference box.
Once you completed the form, the postage label opens in a pop-up window. Please allow this popup to view and print your label.
Your label(s) will be valid for the next 5 working days once requested.
A charge of £3.99 will be deducted from the return amount to cover the returns postage charge. Please note this service is not available to Northern Ireland orders.
Alternatively, it is possible to arrange your own return via your preferred method following contact with our team.
A refund will usually be given within 10 working days from receipt of your parcel and will either be made directly to the card used for the original payment or as a credit to your account.
A refund will not be possible if:
Items are returned later than 30 days from receipt of your order (unless faulty).
Items are bespoke or have been embroidered/printed according to customer instructions.
Items have been worn, altered or damaged from personal use.
The item is returned without the correct paperwork for us to process the return.
The item is a clearance item (unless faulty).