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Supplying the UK with quality workwear & PPE since 1999

Customer Service
FREEPHONE: 01207 693814

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Terms and Conditions image

TERMS AND CONDITIONS

BUSINESS CLIENT TERMS & CONDITIONS (see below for Consumer T&C's)


1. INDUSTRIAL WORKWEAR's Conditions Apply
Unless otherwise specifically agreed in writing by INDUSTRIAL WORKWEAR Limited ("IWL"), all quotations and contracts for the supply of goods by IWL are made upon these Conditions of Sale ("IWL's Conditions") which shall at all times override any terms and conditions which the purchaser of such goods ("the Purchaser") imposes or seeks to impose. Delivery of any goods following a quotation for supply made by IWL will be made only upon IWL's Conditions. Orders are accepted subject to the Company's Conditions of Sale.

2. Payment Terms 
Terms of payment are strictly net monthly (i.e. payment on or before the end of the month following the month during which the invoice is dated) and in default IWL shall be entitled without notice to the Purchaser (even if the Purchaser has a contract with a third party) to terminate any outstanding order or quotation, to withhold and/or suspend supplies or to reduce the Purchaser's credit limit. IWL shall also be entitled, at their discretion, to receive payment of any and all monies in respect of goods supplied whether these monies would ordinarily be due for payment at that time or not.In the event that the Purchaser tenders payment by cheque and the cheque is subsequently returned by the Purchaser's Bankers unpaid, the Purchaser will also indemnify IWL in respect of all resulting bank charges incurred by IWL.

3. Prices
(a)
All prices displayed in the on line catalogue are subject to VAT where applicable. Prices are correct at time of publishing and are subject to change without prior notice.
The price charged to the customer will be the prevalent price at the time of ordering.
(b) There is no minimum order value or quantity


4. Retention of Title
Although risk in the goods supplied passes to the Purchaser on delivery, legal title in such goods shall not pass to the Purchaser until IWL has received in cleared funds the full price payable for such goods and all other goods supplied by IWL to the Purchaser for which payment is then due. Until legal title passes, the Purchaser shall hold the goods as IWL's fiduciary agent and bailee and shall keep them properly stored, protected, insured and identified as IWL's property. Until that time the Purchaser is entitled to resell or use the goods in the ordinary course of its business but shall account to IWL for their proceeds of sale and pending payment shall hold such proceeds on trust for IWL absolutely.
The Purchaser's right to resell or use the goods shall terminate automatically if a liquidator or (administrative) receiver or administrator of the Purchaser is appointed or an order is made or a resolution passed for the winding up of the Purchaser. Until such time as legal title in the goods passes to the Purchaser IWL may at any time require the Purchaser, its liquidator, (administrative) receiver or administrator to return the goods and/or may repossess the goods by entering upon any premises of the Purchaser or any third party where the goods are reasonably believed to be stored. In addition and without prejudice to any other right or remedy available to IWL, if the purchaser is in breach of the payment terms or of any of its obligations under this clause, IWL shall be entitled to cancel the contract, suspend further deliveries, terminate any outstanding order or quotation without incurring any liability whatsoever as a consequence of this action.

5. Delivery
(a)
Terms and conditions for delivery are only applicable in the U.K. For delivery outside the U.K. please contact the IWL sales department - Carriage for overseas orders will be charged at cost including any export and customs fees - a seperate quote will be issued. PLEASE NOTE -  advertised carriage charges on the website may not apply.
(b) IWL will endeavour to meet any delivery date quoted but delivery dates are given and intended as an estimate only and if there are any circumstances whatsoever which prevent or delay delivery, IWL shall not be bound to supply or make delivery of any goods ordered nor shall it be liable for any damage or consequential loss or in any other way for failure to supply or delay in delivery when so prevented or delayed.
(c) Claims for short or damaged deliveries must be made in writing, to IWL within 3 days of receipt
(d) Claims for non-delivery must be made to IWL within 10 days of date of despatch shown on invoice

6. Returns
Please ensure all returned items are sent in pristine condition in their original packaging within 14 days. 

You must take care of the goods whilst in your possession.

A receipt or proof of purchase is needed for all returns and refunds

Please note all unwanted goods are to be returned at the customers cost.


7. Liability
The following terms apply except in the case of death or personal injury caused by IWL's negligence:-
(a) Risk in the goods passes to the Purchaser on delivery and IWL shall not be liable for any loss of or damage to or deterioration of the goods howsoever caused and the Purchaser will keep IWL fully indemnified against all loss and/or liability arising from any such loss damage or deterioration.
(b) If loss, damage or deterioration (other than for death or personal injury) is caused by IWL's negligence, IWL's liability shall be limited to the invoice value of the goods.
(c) All conditions and warranties as to the quality and fitness for any particular purpose of the goods supplied (whether statutory or otherwise) are expressly excluded but (without prejudice to such exclusion) every care will be taken to ensure that goods supplied will conform to IWL's standards or to specification (within the limits of reasonable commercial accuracy/tolerance) and if IWL recognises that goods supplied do not conform to its standards or to specification (within the limits of reasonable commercial accuracy/tolerance) IWL will, in assessing the value of any allowance or replacement which it may agree to make, have regard to the extent/nature of the defect, information given by the Purchaser as to the application of the goods, the use already made of the goods and any other relevant factor, but in any event IWL's maximum liability shall be limited to the invoice value of the goods.
(d) IWL accepts no liability for consequential loss or damage to property which is attributed to the failure of goods supplied (whether or not IWL is the manufacturer of the goods) whether due to accident, abuse, incorrect technical assessment by IWL or its employees/representatives or for any other reason.

8. Product Information
Whilst the Company has made every effort to ensure that details and information given in this catalogue are accurate at the time of publication, full technical specifications are not included and furthermore, the Company's policy is one of continuous improvement and the right is reserved to alter details and information as the need arises. Accordingly, the customer should check any details and information they wish to rely on with the Company at the time of purchase. The Company cannot accept liability in respect of any errors or omissions herein contained or for any loss or damage, malfunction or consequential loss arising from reliance upon this catalogue.

9. IWL Interactive Disclaimer
Any links included in this web site do not represent endorsement by IWL of any other products, services or organisations.

 

 


 

CONSUMER TERMS & CONDITIONS

About Us
Industrial Workwear Limited are committed to promoting customer confidence in their commercial website by declaring and adhering to strict 'Codes of Practice'. (OUR TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS)


Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

• We accept credit card payment.

• We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Shipping And Handling
We have NO minimum order quantity. We make a single charge of £5.00 plus VAT for Postage and Packaging within the UK (excluding the Highlands and islands). 

(FOR ALL GOODS PURCHASED FROM OUTSIDE THE UK -including The Highlands and islands - PLEASE CONTACT INDUSTRIAL WORKWEAR LTD STATING THE AREA / COUNTRY TO WHICH YOU REQUIRE A DELIVERY).

FREE DELIVERY OFFERS APPLY TO UK MAINLAND ONLY

FREE DELIVERY WILL BE APPLIED ON ORDERS VALUED OVER £100 NET AND WHERE THE ENTIRE TRANSACTION HAS BEEN PLACED ONLINE VIA THIS WEBSITE


Returns
Please ensure all returned items are sent in pristine condition in their original packaging within 14 days. 

You must take care of the goods whilst in your possession.

A receipt or proof of purchase is needed for all returns and refunds

Please note all unwanted goods are to be returned at the customers cost.

Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We know of no documented cases of credit card fraud using our shopping system over the Internet. All on-line credit card transactions are processed via a leading on-line payment provider - WorldPay. By using this secure third party you can be confident when making on-line payments.

Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us
Industrial Workwear Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Industrial Workwear Limited
Unit 16 Consett Business Centre Consett Business Park Consett Co. Durham DH8 6BP United Kingdom
Phone: 01207 509 717
Fax: 01207 693923
Email: sales@industrialworkwear.com

VAT 733 9005 44

Privacy Policy 
We collect information about you only if you register for an account for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will never pass on your information to other traders, except your address as part of an order you have requested, when it is despatched direct from another trader. The type of information we will collect about you includes: your name address phone number email address credit/debit card details. We will never collect sensitive information about you. The information we hold will be accurate and up to date. Your credit card information is NOT stored anywhere, and needs to be re-inputted every time you place an order. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. Internet cookies are only used on this shopping site to keep track of your purchases once you have selected an item, to enable the account features if you register and log in and to anonymously track visitor numbers. IWL is committed to upholding the eight data protection principles as set out by the UK Data Protection Act 1998. We will never sell personal information or share it with third parties. Also we are a Limited Company, registered with Companies House.


RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Our customers have the right to a 'cooling off period' where all goods** ordered from IWL may be cancelled within 7 working days without giving a reason. Should an order be cancelled the consumer will be responsible for paying for the return of the goods. All other monies will be returned to the consumer within 30 days of the cancellation. All returned items must be in perfect condition and in the original packaging. Refunds of postage or carriage will not normally be made with exception of when the goods have been provided incorrectly or are faulty.
 

**This excludes customised garments where logo's are bespoke OR any decorated garments**

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